Frequently Asked Questions
GOT QUESTIONS?
Everything You Need to Know
General
What is a Carbo III wood-fired hot tub?+
The Carbo III is a premium wood-fired hot tub designed and manufactured in South Africa. It combines durable construction, quality materials and timeless design to provide an authentic outdoor bathing experience without the need for electricity to heat the water.
How does a wood-fired hot tub work?+
Water is heated using a high-quality marine-grade stainless steel wood-fired stove. Simply light the fire, allow the water to reach your preferred temperature and enjoy the natural warmth and atmosphere of a real wood fire.
Does the hot tub require electricity?+
No. The wood-fired heating system operates without electricity, making it ideal for remote locations, holiday homes and off-grid properties.
How many people can the Carbo III accommodate?+
The Carbo III comfortably accommodates 4–6 adults, depending on seating preferences. Its spacious design makes it ideal for families, couples and small groups looking to enjoy a relaxing outdoor experience together.
Heating & Performance
How long does it take to heat the water?+
On average, it takes approximately 1.5 hours to heat the water to a comfortable bathing temperature. Heating time may vary depending on the initial water temperature, the amount and type of firewood used, outdoor conditions and your preferred water temperature.
What type of wood should I use?+
Dry, seasoned wood that produces a good, consistent flame is recommended for the best heating performance. Avoid using wet, green, treated or painted wood, as these burn less efficiently and may produce excessive smoke or residue.
How often do I need to add wood?+
Once the fire is established, additional wood can be added as needed to maintain the desired water temperature.
Installation
Does Carbo III install the hot tub?+
Carbo III manufactures and supplies the hot tubs but does not provide installation services. If required, we can provide installation guidance and supporting documentation to assist your installer.
What surface should the hot tub be placed on?+
The hot tub should be installed on a solid, level surface capable of supporting the combined weight of the tub, water and occupants. Concrete slabs, reinforced decks and other engineered structures are commonly used.
Can the hot tub be installed on a wooden deck?+
Yes. The hot tub can be installed on a wooden deck, provided the deck has been designed to safely support the full operating weight of the hot tub. We recommend consulting a qualified builder or structural engineer if you are unsure.
Maintenance
How do I keep the water clean?+
Regular water treatment and good maintenance practices will keep the water clean and clear. The frequency of water changes depends on usage and your chosen water care routine.
How much water does the Carbo III hold?+
The Carbo III has a water capacity of approximately 1,000 litres, depending on the water level and the number of occupants.
How often should the water be changed?+
The frequency of water changes depends on how often the hot tub is used and your water care routine. With proper maintenance and appropriate water treatment, the water can remain clean for extended periods. Regular testing and treatment are recommended to maintain water quality.
Can I use chlorine or other water treatment products?+
Yes. Standard hot tub water treatment products, including chlorine, bromine and other approved sanitisers, can be used to help maintain clean, safe water. Always follow the manufacturer's recommended dosage and maintenance guidelines.
Is the hot tub easy to maintain?+
Yes. The Carbo III has been designed for straightforward maintenance using durable, corrosion-resistant materials that are built for long-term outdoor use.
Will the stainless steel rust?+
The stove is manufactured from high-quality marine-grade stainless steel, offering excellent corrosion resistance when used and maintained correctly.
Why does the inside of the tub have slight bulges?+
Please note that some minor bulging may appear on the inside of the tub. This is a normal characteristic of the manufacturing process and does not affect the quality, durability or functionality of the hot tub. It is purely cosmetic and is not considered a defect.
Ordering & Delivery
What is the lead time?+
Typical manufacturing lead time is approximately 7–10 business days, subject to production schedules and demand.
Do you deliver throughout South Africa?+
Yes. Carbo III can arrange delivery throughout South Africa. Delivery costs vary depending on the destination.
Can you export internationally?+
Yes. Carbo III works with distributors and partners in selected international markets. Please contact us if you are interested in purchasing outside South Africa.
Warranty & Support
Does the Carbo III come with a warranty?+
Yes. Every Carbo III hot tub is backed by a 2-year warranty covering operational aspects of the product.
The warranty does not cover:
The warranty does not cover:
- Cosmetic damage.
- Damage or defects resulting from misuse or abuse.
- Malfunctions caused by improper installation, operation or maintenance.
- Normal wear and tear.
What accessories are available?+
A range of optional accessories is available to enhance your Carbo III experience, including:
- Stainless steel flue extension
- Stainless steel ceiling plate
- Wooden storage compartment lids
- Protective heat plate
- Ripstop weather cover
- Wooden paddle
Can I order replacement parts or accessories?+
Yes. A range of replacement parts is available to help you maintain and enjoy your Carbo III hot tub for years to come. Please contact us with your requirements, and we'll be happy to assist.
Distributors
I'm interested in becoming a distributor. What should I do?+
We're always interested in hearing from businesses that share our commitment to quality. If you're interested in becoming a Carbo III distributor, please visit our Become a Distributor page or contact us to discuss partnership opportunities.
Still have a question?
If you can't find the answer you're looking for, our team will be happy to help.
HOW TO GET IN TOUCH
CONTACT US
Hours:
Monday to Friday: 07:00 – 16:00
Saturday: Closed
Sunday: Closed
Phone:
Tel: +27 (0) 21 000 5990
Gerhard Nortier: +27 (0)82 313 1666
Email:
info@carbo3.co.za
Address:
Unit D38
Olive Grove Business Park,
Old Paardevlei Road,
Somerset West, 7130
